In The Press

Lloyd’s & Indian InsurTech: Collaborating for Growth – Harry Croydon, COO [IIA Annual Event 2024]

02.18.2025
Podcast
mic panel iiaevent

Harry Croydon, MIC’s Co-Founder & COO, attended the India InsurTech Association’s Annual Event 2024, guesting on the panel discussion “Lloyd’s & Indian InsurTech: Collaborating for Growth”. The panel discussed the future of InsurTech and the growing collaboration between Lloyd’s and India’s dynamic insurance sector. (45m 49s).

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From $6.5T to $12T: Doubling the Insurance Industry Through Technology! – Harry Croydon, COO [Tech People by OpsTalent]

01.17.2025
Podcast
mic podcast techpeople jan

The insurance industry is on the brink of transformation. Traditionally viewed as slow, complicated, and disconnected from the demands of today’s consumers, it’s now poised for a revolution driven by technology.

Harry Croydon, MIC’s Co-Founder & COO, features on the Tech People by OpsTalent podcast, joining Ken Coyne to explore how AI and Machine Learning are unlocking new opportunities through embedded insurance products, reaching millions more people and redefining the industry.

Learn how this wave of innovation could potentially double the size of the insurance sector in the coming years! (26m 17s).

Learn more about OpsTalent on their website.

 Listen on: Apple PodcastsSpotify

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In The Press

$13 Million Raised to Build the Future of Embedded Microinsurance – Harry Croydon, COO [Category Visionaries by Front Lines]

11.07.2024
Podcast
mic podcast categoryvisionaries

Harry Croydon, MIC’s Co-Founder & COO, features on the Category Visionaries by Front Lines podcast, joining Brett Stapper to discuss the evolving insurance technology landscape, navigating major market challenges such as the dot-com bubble, the emergence of embedded micro insurance, and building a global insurance infrastructure to service the platform economy through broker and insurance partnerships (21m 49s).

In 1999, when digital tools were still in early adoption, Harry ventured into a new field: cyber insurance, or “insuring the Internet”. His early business survived the dot-com crash and 9/11 by prioritizing resilience over rapid spending. This lesson proved vital when he co-founded MIC Global, an embedded micro insurance company that’s raised $13 million to reshape insurance for the digital economy. However, success required him to rethink the company’s business model entirely.

Initially, MIC Global aimed to match customers with insurance giants like AIG and Munich Re, earning fees as a broker. But after months of effort, they found these deals hard to close. Major insurers viewed them as too small, leading Harry to pivot. MIC Global became an insurance provider itself, allowing them to take on clients directly. This shift enabled MIC Global to serve companies operating at global scale, especially platform businesses that need flexible, multi-country coverage—something traditional insurers were slow to provide.

To meet these unique demands, MIC Global built its infrastructure to support rapid, global growth from the start. Recognizing the limitations of traditional distribution, they embedded insurance into customer purchase flows. This approach ensures that clients can buy coverage seamlessly within their transactions, for instance, rent protection added when a user agrees to a rental payment.

Their multi-channel strategy also avoids dependence on brokers or direct sales alone. Partnerships with global insurers extend MIC Global’s reach, making them an ideal partner for platform companies needing international coverage. Harry emphasizes that technology is key to future insurance growth, especially in areas like claims, fraud management, and customer service.

His takeaway for tech founders is simple: understand the need first, then build a tailored solution—even if it means transforming into the type of company the market lacks.

Learn more about Front Lines on their website.

 Listen on: Apple PodcastsSpotify

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In The Press

Embedded Microinsurance: Revolutionizing Financial Protection – Harry Croydon, COO [Insurtech Story Podcast]

10.24.2024
Podcast
mic podcast insurtechstorypodcast harry

Our COO, Harry Croydon, features on the Insurtech Story Podcast podcast, joining Surya Saha as they discuss transforming access to insurance through embedded micro insurance, the role of AI and blockchain within micro insurance solutions, and explore real-world embedded micro insurance success stories and lessons. (28m 39s).

Embedded microinsurance is reshaping the insurance landscape by seamlessly integrating coverage into everyday products and services, making protection accessible to underserved populations. This episode explores how embedded microinsurance models are empowering consumers, particularly in emerging markets, by providing affordable, on-demand insurance solutions. We delve into the role of technology – AI, IoT, and blockchain – in enabling this shift, examine real-world examples of successful implementations, and discuss the potential for scaling. Tune in to discover how embedded microinsurance is driving financial inclusion and what the future holds for this transformative approach in the insurance industry.

Points of discussion:

  1. How is embedded microinsurance transforming the way underserved populations access financial protection, and what are the key advantages of integrating it into everyday products and services?
  2. What role do emerging technologies like AI and blockchain play in scaling embedded microinsurance solutions, and how do they contribute to improving customer experience and risk management?
  3. Could you share some real-world examples where embedded microinsurance has been successfully implemented, and what lessons can we learn from these use cases for broader adoption in different markets?

Learn more about Insurtech Story Podcast on their website.

 Listen on: Apple PodcastsSpotify | Amazon Music | YouTube

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In The Press

AI/ML in Revolutionizing Actuarial Pricing – Suguna Jayaraj, Director of Pricing [Insurtech Story Podcast]

07.26.2024
Podcast
mic podcast insurtechstorypodcast suguna

Our Director of Pricing, Suguna Jayaraj, features on the Insurtech Story Podcast podcast, joining Surya Saha as they discuss the integration of artificial intelligence (AI) and machine learning (ML) into actuarial pricing. Suguna provides insight into why the industry is shifting to AIML, how new data sources like IoT and social media are used, and real examples of AIML’s benefits. (19m 31s).

The integration of AI and machine learning (AIML) into actuarial pricing is transforming the insurance industry. AIML technologies enable insurers to analyze vast amounts of data with unprecedented speed and accuracy, leading to more precise risk assessments and pricing strategies. By leveraging advanced algorithms and predictive analytics, insurers can identify patterns and trends that traditional methods might miss, resulting in improved profitability and customer satisfaction. Despite challenges such as data quality and regulatory compliance, the continuous advancements in AIML promise a future where actuarial pricing is more dynamic, responsive, and tailored to individual risk profiles.

Points of discussion:

  1. What are the key reasons behind the shift from traditional actuarial pricing methods to AI and machine learning-based approaches in the insurance industry?
  2. Can you discuss the top risks in the insurance industry today and how new data sources, like IoT devices and social media, are being leveraged by AI/ML models to better evaluate these risks?
  3. What are some quantifiable advantages of using AI and machine learning in actuarial pricing? Can you provide examples or case studies where these technologies have led to significant improvements?

Learn more about Insurtech Story Podcast on their website.

 Listen on: Apple PodcastsSpotify | Amazon Music | YouTube

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In The Press

Innovating Insurance with IoT and AI for Business Growth – Harry Croydon, COO [Next Gen Case Studies]

07.04.2024
Podcast
mic podcast nextgencallscasestudies

Our Co-Founder & COO, Harry Croydon, features on the Next Gen Case Studies podcast, joining Devon Jones as they discuss his career journey and the innovative solutions MIC Global provides in IoT and technology integration. Emphasizing persistence, determination, and vision, Harry details MIC Global’s focus on security for small businesses, the challenges of targeting emerging markets, and the importance of strategic partnerships. He also explores the integration of AI in insurance, highlighting the balance between technology and the human element, and shares MIC Global’s future goals of expanding offerings and improving customer trust and transparency. (33m 20s).

In this episode of the Next Gen AI Case Study series, we welcome Harry Croydon, co-founder and president of MIC Global. Harry shares his journey from the early days of his career to leading MIC Global, a company known for its innovative solutions in the Internet of Things (IoT) and technology integration.

Harry begins by discussing the foundational values that have guided his career: persistence, determination, and clear vision. These principles have been crucial in his role at MIC Global, where he focuses on providing robust security and protection solutions for small business owners. The conversation explores how Harry’s background has shaped his approach to business and technology, emphasizing the importance of leaving the comfort zone and staying committed to goals.

The discussion shifts to the primary audience of MIC Global—small business owners. Harry explains the delicate balance of targeting businesses that are ready to invest in growth and security versus those still emerging and resource-constrained. He outlines the strategies MIC Global employs to communicate effectively with their target market, including leveraging strategic partnerships with businesses that serve the same audience.

Harry also highlights the global reach of MIC Global and the challenges of introducing advanced technology in less developed areas. He shares creative approaches to customer acquisition and the importance of maintaining strong community connections. This involves staying in touch with key players and building strategic partnerships that help deliver innovative solutions to various regions.

The episode delves into the impact of AI and new technologies on the insurance industry, an area where MIC Global is making significant strides. Harry discusses the integration of AI in customer service and risk assessment, balancing the human element with technological advancements. He offers practical advice on adopting new technologies, emphasizing the need for caution and thorough testing to avoid potential pitfalls.

Towards the end, Harry shares insights on the future goals of MIC Global, focusing on expanding their offerings and overcoming challenges in technology rollout. He addresses common misconceptions about the insurance industry, emphasizing the company’s commitment to improving customer trust and transparency.

Learn more about Next Gen Calls on their website.

 Listen on: Apple PodcastsSpotify

▶️ Watch on: YouTube

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In The Press

Journey of Building a Global InsurTech – Jamie Crystal, CEO [MENA InsurTech Summit 2024]

05.13.2024
Presentation
mic presentation menainsurtechsummit

At MENA InsurTech Summit 2024, our CEO, Jamie Crystal presented his keynote ‘Journey of Building a Global InsurTech’. Learn about our vision for insurance, the importance of in-country partnerships, getting simple and relevant insurance to individuals, and more. (21m 18s).

To find out more about the conference, visit MENA InsurTech Summit.

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In The Press

MIC Global: Simple Micro Insurance for Everyday Risks – Jamie Crystal, CEO [InsTech Podcast]

01.08.2024
Podcast
mic podcast instech

Ever wondered what MIC do? Why we do it? And how we are simplifying the insurance process? We have the podcast for you!

This insightful half hour gives you all you need to know about MIC for 2024!

Our CEO and Co-Founder Jamie Crystal features on InsTech‘s first podcast of 2024, joining Matthew Grant as they examine embedded micro insurance, dive into MIC as a company, and discuss our vision for insuring individuals with simple digital reinsurance products that protect their everyday risks. (28m 47s).

Key talking points include:

  • Understanding the concept of microinsurance
  • The problem MIC is solving – access to affordable products
  • The role of embedded insurance
  • The future of MIC and the insurance industry
  • Closing the insurance protection gap

Visit Instech’s podcast page for more information.

 Listen on: Apple Podcasts | Spotify | Google Podcasts | YouTube

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In The Press

No/Low Code Claims Management – Harry Croydon, CEO [ITC Vegas 2022]

10.28.2022
Panel
mic panel itcvegas

At ITC Vegas 2022, our CEO, Harry Croydon participated as a panelist on ‘No/Low Code Digital Claims Management’, alongside Andy Cohen (President & COO, Snapsheet), John Wang (Partner, Head of Inpoint Claims, Aon), and Brent Williams (CEO, President & Founder, Benekiva). The panel discussed low code and its application in claims and policy management, moderated by Simone Dossetor (CEO, Insurtech Australia). (36m 36s).

To find out more, visit Insurtech Connect Vegas.

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In The Press

Moving Up the Data Learning Curve Unveils Product, Risk Opportunities – Harry Croydon, CEO [LIIFT 2022]

10.10.2022
Panel
mic panel liift

At LIIFT 2022, our CEO, Harry Croydon, shared his views on the use of data within the insurance industry, as a panelist on the insightful ‘Moving Up the Data Learning Curve Unveils Product, Risk Opportunities’ alongside Hareem Naveed (Munich Re Life US) and Cletus Nunes (Sr. Dir Insurance Commercial Auto, Azuga). (16m 12s).

Click here for AM Best TV coverage of LIIFT 2022.

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