In The Press

The Next Insurance Company: Embracing the Digital Future

07.07.2023
Insurance Industry Insurtech Micro Insurance
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Insurance as we know it began in the wake of the Great Fire of London in 1666. The first insurance company was formed to offer compensation in the event of fire in return for a premium, and this concept soon became a worldwide industry. Whilst the industry has grown in size, scope and complexity over the centuries, the basic premise remains the same – a customer pays a premium for a coverage policy, which the insurance company honours in the event of loss.

Simply put, an insurance company’s policy premiums are collected into a pool, from which customers’ claims are paid. At the end of the financial year, money left in the pool becomes the insurance company’s profits. By 2020, the insurance industry was worth $6.3 trillion.

Illustration of Insurance businessmen from different eras standing beside a globe
Insurance has evolved over the centuries, yet still shares many similarities to its origins!

Insurtech: Shaping the Digital Future of Insurance.

This valuation is predicted to be just the tip of the iceberg. With the relatively recent emergence of insurtech in 2010 (now representing a $7 trillion opportunity) and industry advances in digital capability, the insurance industry has the potential to double in worth to $13 trillion. This ‘new’ $7T can be imagined as mostly sitting alongside the existing incumbents’ $6T+, with insurtechs operating inside this innovative new world – though there is some crossover, with insurtech bringing traditional products into the digital world and providing a bridge for the old incumbents to join in.

Earth-like planet and digital planet with rocket passing between
Digital insurance is the next frontier for the insurance world.

Where does MIC Global fit in?

We are part of this new digital world. As a full stack digital micro insurance company, we are already built for the digital insurance future. We provide our digital reinsurance solutions to end-customers through a B2B2C model of partnerships with local insurers, brokers, and retail and platform companies.

Innovative Embedded Micro Insurance Products.

We develop straightforward micro insurance coverages from the ground up that are embedded into partners’ existing products, offering their customers easily accessible protection with the click of a button. Our products are simply priced, with the option to collect premiums as one-off or recurring daily, weekly, or monthly fees, giving partners great flexibility with their pricing models.

Our product is called MiIncome – a digital reinsurance solution designed to help people deal with events that take money out of their pockets, whether that’s regular income loss or incidents that result in unexpected monetary outlay. MiIncome contains individual digital coverages – we call them ‘triggers’ – which we work with local insurers and platform partners to tailor to their and their customers’ specific needs. Triggers have been developed for personal finance, digital wellbeing, property, possessions, and daily disruptions – to name a few! – and this list is far from exhaustive.

Each trigger covers a different part of people’s lives, allowing partners to choose how they want to benefit their customers – and if our current triggers don’t fit a partner’s model, we work together to create a new trigger that works for them.

An innovative micro insurance solution can support your customers and employees. Simply send us your email address to learn more.

Fast, Scalable Technology.

Our low-code technology capability is powered by advanced machine learning and AI, meaning that claim settlement takes hours, not weeks. Our MiConnect system is capable of fully automating assessment, investigation, and settlement decisions – calling in real world help when necessary – and provides reports and interactive dashboards on all activity for comprehensive data analysis and audit. What’s more, a partner’s claims software solution can be up and running within weeks using pre-configured systems that are tailored to their specific needs.

People thinking about their microinsurance claim reasons

Micro insurance coverage for life’s disruptions, protecting instances such as involuntary unemployment (Layoff), stolen bank details (Identity), and broken mobile devices (Gadget).

So how is MIC Global any different to other insurtechs?

Syndicate-backed Underwriting Capacity.

What sets us apart from other insurtechs is our underwriting capacity. As a Coverholder of Lloyd’s, alongside MIC Re, we can write policies for our products and underwrite them, collect premiums and settle claims – without relying on third party underwriters. This speeds up the claims process and cuts costs – savings we’re able to pass on through smaller (or micro), affordable premiums.

On top of this underwriting capacity, we’ve been building a worldwide distribution network of local insurers to deliver our digital reinsurance solutions to partners and brokers – making us the first embedded micro insurance company to be operating on a global level.

Micro Coverages, Major Benefits.

Our focus is on daily coverage in an unpredictable world: developing micro insurance for emerging economies and everyday risks. While traditional insurance companies are insuring policies for thousands or hundreds of thousands of dollars, our coverages are protecting people for their day-to-day disruptions with policies for tens or hundreds of dollars. While this is micro in nature, the impact on people’s lives is major. A few examples include payments to replace a stolen package (Porch Package Piracy), loss from a leaking tap, or income protection in the case of accident (Involuntary Unemployment) – the scope for implementation is truly endless.

With innovative micro insurance products, technology capability, underwriting capacity, and a growing distribution network, MIC Global is the next insurance company – built for the digital future and leading the micro insurance revolution!

Contact us to see how we can help your business benefit its customers and employees with an embedded micro insurance solution.

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In The Press

The Race to the Future: How Development in AI and Formula 1 Compare

01.11.2023
AI
chatbot ai f concept

As the sun rose over the track, a team of engineers huddled around the sleek, silver race car. They had been working tirelessly for months, pouring over data, and fine-tuning every detail to ensure that their vehicle was the best it could be. As they prepared to take to the track, they knew that they were up against fierce competition. The world of Formula 1 was filled with teams who were all striving for the same goal – to be the fastest and the best.

Not too far away, a team of software developers were grouped around a computer screen, lines of code scrolling across the display. Today was the culmination of months of writing, testing, and debugging – they were finally ready to show off their new Artificial Intelligence (AI) system at a special press conference. The technology space was full of AI assistants and chatbots, so they knew they had to impress to stand out – they needed to be unique and the best.

While these two teams may seem to be worlds apart, Formula 1 racing and AI have a lot in common! They both rely on high performance and the constant need for improvement. Just like a Formula 1 team, an AI system is only as good as its current capabilities. If an AI system is not constantly learning and improving, it will fall behind and become obsolete.

Intrepid Formula 1 engineer teams are constantly analyzing data, testing new technologies, and adjusting their cars to gain a competitive edge. Similarly, AI systems also rely on data and the ability to learn and adapt to improve.

Back at the track, and the engineer team was confident in their car and their abilities. They knew that they’d put in the time to analyze, adjust, and test; improving and updating their car to stay ahead of the competition. As the race began, the team watched nervously from the pits as their driver hurtled around the track at breakneck speeds. They knew that every second counted, and that even the slightest mistake could mean the difference between victory and defeat.

In a nearby auditorium, the software developers were watching backstage as their Technology Lead spoke confidently to the crowd. They too felt nervous of what may happen during the demonstration, what if their chatbot AI failed at the last moment? But like the engineers with their car, the developers knew that the AI they’d be nurturing for months was ready. The team had been tweaking the code and testing for weeks, squashing every bug that wriggled out, and teaching the software with the best data.

Both AI and Formula 1 are also ever evolving industries. New technologies and techniques are constantly being developed and implemented, and those that do not keep up with the times risk falling behind. In both cases, success is dependent on the ability to continuously learn, adapt, and improve.

One key difference between AI and Formula 1 is that while a Formula 1 team may have a set goal or objective, such as winning a race or championship, the goals of an AI system can be more open-ended. AI systems can be used to solve a wide range of problems and can be trained to perform a variety of tasks.

With all this in mind, was the engineer’s and developer’s hard work successful? Over at the track, as the chequered flag waved, the sleek silver car triumphantly crossed the finish line in first place, not just a win for the driver but the whole team behind them as well. And in the auditorium, a standing ovation as the new chatbot AI answered questions on a range of subjects fluently and accurately, as if a second person were speaking on stage.

As you can see, the world of AI is not so different from the world of Formula 1. Both are high performance industries that require continuous improvement to stay at the top of their game. Whether it’s analyzing data, testing new technologies, or adapting to changing conditions, both AI and Formula 1 rely on the ability to learn and evolve in order to succeed.


Time to come clean – this article wasn’t entirely written by hand. In fact, a new chatbot AI technology from OpenAI, ChatGPT, generated the title and majority of the body as part of an experiment to see how the chatbot AI handles content creation. This new technology has been helping people with all manner of questions, troubleshooting, and research – even providing ideas and writing content for blogs and social media.

To find out more about this article writing experiment, head over to our sister site MICology to read more

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In The Press

MIC Global welcomes Lyric Lewis as Head of Claims

10.05.2022
Company News Underwriting
LyricCard

MIC Global is excited to welcome Lyric Lewis to the team as Head of Claims.

Based in Nashville, Tennessee, Lyric graduated from MTSU with a Finance Degree focusing on Insurance and Risk Management. Lyric Lewis has since built up over 20 years of claims and operations experience having lead teams at CNA Insurance, Unitrin Multi-Lines Insurance Company and Property Damage Appraisers, Inc. His experience ranges from Long Term Care and Life to Property and Casualty Insurance. Lyric looks forward to applying his skills, knowledge and business acumen to the microinsurance space.

On joining MIC, Lyric says “I am passionate about being a part of an organization that is purpose driven in its mission, and MIC Global embodies this by endeavoring to innovate and deliver insurance accessibility to traditionally underserved communities globally. I look forward to developing and providing innovative embedded microinsurance products with partner companies worldwide in new and intriguing ways. I am proud and excited to join this dynamic team!”

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In The Press

MIC Global Promotes Paige Stiefel to Chief Underwriting Officer

08.15.2022
Company News Underwriting
CUO card

MIC Global is delighted to announce the promotion of Paige Stiefel to Chief Underwriting Officer. At MIC, being the Chief Underwriting Officer is broader than the traditional industry standard of CUO. At its core, Underwriting is an art, not a science. At MIC, the CUO embodies creativity, artistry, and innovation – all key skills of Paige.

Being the CUO at MIC Global means dealing with some of the most innovative companies and startup in the world and matching that innovation through underwriting. This is where the art comes in, taking ambiguity, data, analysis, and experience to tell a story and create meaningful products and experiences for our customers. With Paige’s leadership the underwriting team listens to our customers to break down traditional insurance barriers to take our customers on a journey – a journey to develop programs that provide protection, trust, peace of mind, and an overall safety net.


Read more: Introducing MIC Global’s Innovation Underwriters

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In The Press

Introducing MIC Global’s Innovation Underwriters

08.03.2022
Company News Underwriting
IUW blog

MIC Global is excited to announce the creation of Innovation Underwriters. Today, we highlight our first two Innovation Underwriters, Kostas Diakogeorgios (left) and Antonio Pedro. Based in London and New York, respectively, and covering the Americas, Europe, Middle East, Africa, and Asia; our Innovation Underwriters will be on the frontlines of product creation and implementation, looking for new and interesting approaches to embedded microinsurance insurance!

“The opportunity to be one of the first Innovation Underwriters at MIC Global is exciting; it’s an absolute privilege to grow my underwriting experience to develop new and innovative ways to bring microinsurance to the masses. MIC Global is constantly striving to drive product innovation and I’m confident that I can do my part to help!”

– Kostas Diakogeorgios

“It is a great pleasure to have been offered a position as one of the first, of what I am sure will be many, Innovation Underwriters within MIC and the insurance industry. The role aims to reinvent the way insurance companies do business by promoting greater homogeneity between underwriting and sales processes and I am excited to see where I can take this role, and where this role takes me as I develop as an underwriter.”

– Antonio Pedro

Read more: MIC Global Promotes Paige Stiefel to Chief Underwriting Officer

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In The Press

Why Embedded Insurance is the Next Big Thing in E-commerce

08.01.2022
Insurance Industry Insurtech
ecommerce blog

Embedded insurance should be seen as a key tool to help e-commerce businesses improve their customer value proposition in a digital-focused future.

If you work in e-commerce you’ll know that the digital landscape for retail is constantly evolving.

With Amazon offering same-day delivery and disruptors like Klarna integrating ‘buy now pay later’ finance products into online checkouts, the market is hot with new innovations that offer speed and convenience.

But with the cost of living rising, reassurance and peace of mind have become just as valuable to e-commerce consumers. Embedded insurance is one way you can offer this to your audience, creating a better user experience as well as increasing revenue and brand loyalty.

So what exactly is embedded insurance?

You might think that you don’t know what embedded insurance is, but it’s simply a fancy technical term for something that’s hiding in plain sight throughout the ecommerce world.

Have you ever bought a flight or train ticket, and when you got to the check-out, there was an option to add cover, for a small add-on fee, that would refund your ticket if your journey was disrupted? Or what about when you buy a product and it has a warranty embedded in the price, so that if the item breaks or is faulty you are entitled to a refund?

These are both great examples of embedded insurance. It’s a simple way to increase the value that customers receive, as well as generating extra revenue. Brands can offer cheap, attractive insurance cover for undesirable eventualities as an add-on at check-out, or embed it further into their offering by including it in their prices.

Why Insurtech needs to be on your radar

At MIC Global, we believe that embedded insurance is a key differentiator that can help brands gain competitive advantage, increase brand loyalty and generate additional revenue.

If your business sells online, you might think that insurance has nothing to do with the products or services you sell to your customers. But if you do, you’re missing a trick.

With the cost of living rising, consumers appreciate peace of mind when making purchases more than ever. Embedding insurance products and warranties into your products or services will increase your customers’ loyalty to your brand.

And it’s not all about peace of mind and loyalty. ‘Insurance’ and ‘fun’ might not be words often seen together, but we see things a bit differently here at MIC. We love to get creative with our clients to help them offer cover to their customers that’s both useful and a fun talking point that will hold attention in a crowded market.

Reinventing the insurance industry

Smart doorbells is a great example. Not so long ago, smart doorbells were a hot new thing. Nowadays you see them on every street. But a smart doorbell that will refund you for any packages stolen from your porch? Consumers’ ears will perk up once more, and it’s easy to see why.

We partnered with a company that sells smart doorbells to create an insurance product that protected customers from package theft. In this case, the insurance cost was embedded into the price of the doorbell, so the cover was an additional benefit that encouraged customers to pick the product.

Before we partnered with this company, those smart doorbells allowed users to monitor their front porches, but they didn’t protect them from what happened on that porch – even though the doorbell gave them proof of wrongdoing. By protecting customers from the risk associated with the very product they were purchasing, our embedded insurance product was a great way to add value for both the company selling the doorbells and the customers buying them.

Speed is key in a fast-paced world

This isn’t a trend you want to miss out on. A recent article in InsurTech predicted that insurance products will soon be regularly offered during the purchase process or embedded seamlessly within the price throughout the e-commerce world. Megan Bingham-Walker wrote,

“When disaster strikes, the claims process will be as simple and rapid as possible; automation will accelerate much of the insurance process, with minimum human intervention, and products will default to the use of parametric triggers where possible.”

But how do you achieve this simple, rapid, automated claims process? There’s one puzzle piece missing, and that’s the mechanics of how you include embedded insurance in your offering.

The main reason why embedded insurance hasn’t already spread like wildfire throughout the ecommerce world is that it is a massively complex, time-consuming project. The necessary licenses must be obtained, underwriters hired, approval granted, legal structures set up and technology know-how utilised. It’s an investment of time, people, skills and money that many businesses can’t afford to make.

Anything but an afterthought

This is where MIC comes in. Embedded insurance is never an afterthought for us, because it’s what we do day in, day out. We sell simple embedded insurance through platform businesses, enabling them to provide simple insurance products to customers at the time they are thinking about taking the risk.

Speed is the name of the game in this business, and we have perfected it. We understand that paying claims as quickly as possible isn’t just about protecting your brand image; it makes a real difference to the lives of your customers. As part of our vision to help everyone bounce back swiftly, we work hard to ensure that our claims process is the fastest it can be. We’re proud that our claims are currently paid over ten times faster than the industry standard.

Today’s world is moving faster than ever. Where there used to be just a handful of challenger brands, today businesses across every sector must think fast to survive. MIC can help you stay ahead of the curve by integrating relevant, innovative, industry-shaping insurance products and policies into your e-commerce offering.

Ready to redefine the e-commerce world? Get in touch to learn more.

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In The Press

What do we mean? : Digital

07.14.2022
Insurtech Micro Insurance
blog wdwm digital

MIC Global is a Full Stack Digital Insurance Company. Let’s take a deep dive into what Digital microinsurance means for MIC…

“Digital”

Our digital-first approach utilizes our low-code technologies with advanced automation and machine learning capabilities, so we are able to process and pay claims faster than ever.

Illustration of people working server and making claims on devices
Illustration of product specification on sheets of paper beside software mock ups on screens

“Process Modelling”

This first step is an essential part of moving to a digital organisation. We work with companies to gather requirements and map out the processes that will be built into their system.

“Product Design”

Our low code technology platform is comprised of all the key parts needed for a high-volume insurance platform. This allows MIC to configure each Partner build purposefully to deliver fast, scalable, secure, insurance services.

Illustration of tiny people working on devices
Illustration of cloud with servers inside

“Cloud Hosting”

Once configured, applications and APIs are deployed to the cloud, allowing for reliable speed and connections without the need for on-site servers.

“Machine Learning” &
“Advanced Automation”

Our low code technology comes with machine learning capability built-in. As activities are performed, our machine learns and is able to automate parts of the process, freeing up valuable resource to focus on other parts of the process.

Illustration of head shape with cogs forming a brain

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We’d love to hear about your business and your needs. Contact us to see how we can help you increase revenue and improve KPIs by using embedded microinsurance products to attract and retain customers and service providers.

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In The Press

What do we mean? : Full Stack

07.10.2022
Insurtech Micro Insurance
blog fullstack

MIC Global is a Full Stack Digital Insurance Company. Let’s take a deep dive into what Full Stack microinsurance means for MIC…

“Full Stack”

We are InsureTech 2.0 – a complete digital offering including product design, underwriting, global fulfillment, customer journey, and claims, all enabled by our low-code tech platform.

Illustration of person working console with insurance examples
Illustration of tiny people working on devices

“Product Design”

Our low code technology platform is comprised of all the key parts needed for a high-volume insurance platform. This allows MIC to configure each Partner build purposefully to deliver fast, scalable, secure, insurance services.

“Underwriting”

As a Coverholder of Lloyd’s, MIC Global are able to both offer A rated carrier products globally and underwrite the risk with full stack microinsurance.

Lloyd's Coverholder logo above Lloyd's of London ratings
Illustration of globe

“Global Fulfillment”

With 115 employees and operations in 17 countries and growing, all bound by a mission to make simple and relevant insurance accessible to people and businesses throughout the world.

“Customer Journey”

Insurance can be stressful, which is why we endeavour to make the process as simple as possible. From purchase to claim to payment, people know that they are covered and will have money in their pocket for recovery should the worse happen.

Illustration of tiny person sending messages on mobile phone
Illustration of tiny person holding doorbell device surrounded by various claims

“Claims”

Once a claim is raised, our machine learning powered digital claims process progresses the claim, calling in real-world back up where necessary. And the more claims handled, the smarter our machine becomes. All monitored with real-time dashboards so businesses can keep track of all the data relevant to them.


Let’s Talk

We’d love to hear about your business and your needs. Contact us to see how we can help you increase revenue and improve KPIs by using embedded microinsurance products to attract and retain customers and service providers.

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In The Press

What do we mean? : Coverage

07.08.2022
Insurtech Micro Insurance Underwriting
blog coverage

As a Coverholder of Lloyd’s, alongside MIC Re, we are able to provide underwriting for our own microinsurance coverages. So what does ‘Coverage’ mean here at MIC Global?

“Coverage”

Our coverage is there for when unfortunate events happen. We put money back in your customer’s pockets so they can quickly return to living their lives; whether it’s money to recover from water damage or giving your customers a lump sum payment towards unexpected medical bills as part of your credit card membership, embedded coverage benefits both our B2B customers and their customers alike.

Illustration of thief stealing package from front door
Illustration patient in hospital bed with nurse

Coverage is the amount of risk or liability covered by a policy or plan.

It looks different depending on the partnering business and what is being covered.

Illustration person building cabinet
Illustration doctor with patient with bandaged leg

We work with our B2B partners to create innovative products and services that can be embedded seamlessly into their existing digital processes.

Embedded microinsurance allows platform businesses to offer additional value to their customers by providing relevant and easy-to-understand coverage at the exact time they need it.

Illustration Two mobile phones, one with cracked screen
Illustration of people working server and making claims on devices

We put money in people’s pockets by helping our platform partners support their customers. Our coverages are handled with our low-code technology, which includes advanced machine learning algorithms to speed up the claims process, getting people paid fast so that they can focus on recovery.


Let’s Talk

We’d love to hear about your business and your needs. Contact us to see how we can help you increase revenue and improve KPIs by using embedded microinsurance products to attract and retain customers and service providers.

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In The Press

What do we mean? : Embedded

07.04.2022
Insurtech Micro Insurance
blog embed

We talk a lot about embedded coverage and microinsurance, and rightly so – it’s one of the things we do best! In the second part of our series, let’s take a look at what ‘Embedded’ microinsurance means for MIC Global, and what benefits can it bring your company…

“Embedded” microinsurance

Our products are included with a device or service, such as a smart doorbell. This increases sales by differentiating your product and adds stickiness to subscription models.

Illustration of person holding smart doorbell
Illustration person delivering food on moped

Our embedded microinsurances add-on products for customers making purchases of items or services from companies and platforms.

Products are offered at the most applicable time. This could be during the booking process for a taxi service, or set up process of an IoT device.

Illustration car with mobile phone offering embedded microinsurance
Illustration of thief stealing package from front door

Embedded microinsurances offers coverage from risk at the most relevant time and can be triggered when events happen, for example when a booked taxi arrives late or a package is stolen.

For platform companies, including embedded microinsurance in their product or service provides an additional revenue stream and adds value for your customer base.

Illustration upward trend on graph with person leaving 5 star review
Illustration tiny person standing next to screen with renew message

When embedded with subscription models, customers are encouraged to keep their subscriptions to retain the benefits of their coverage.


Let’s Talk

We’d love to hear about your business and your needs. Contact us to see how we can help you increase revenue and improve KPIs by using embedded microinsurance products to attract and retain customers and service providers.

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